Privacy Policy

EFFECTIVE DATE: JANUARY 1, 2020
LAST REVIEWED: JUNE 18, 2026

INTRODUCTION:

CARPET CLEANING DOCTOR FABRIC LLC. (THE “COMPANY”, “CARPET CLEANING DOCTOR FABRIC”, OR “WE”) RESPECTS YOUR PRIVACY AND IS COMMITTED TO PROTECTING IT THROUGH OUR COMPLIANCE WITH THIS POLICY.

THIS POLICY DESCRIBES THE TYPES OF INFORMATION WE MAY COLLECT FROM YOU OR THAT YOU MAY PROVIDE WHEN YOU VISIT THE WEBSITE CARPETCLEANINGDOCTORFABRIC.COM (OUR “WEBSITE”); INTERACT WITH OUR CUSTOMER CONTACT CENTER (OUR “CUSTOMER CONTACT CENTER”); OR UTILIZE ANY OF OUR PROPRIETARY BUSINESS APPLICATIONS (OUR “BUSINESS APPLICATIONS”) AND OUR PRACTICES FOR COLLECTING, USING, MAINTAINING, PROTECTING, AND DISCLOSING THAT INFORMATION.

THIS POLICY APPLIES TO THE INFORMATION WE COLLECT:

ON THIS WEBSITE.
THROUGH OUR CUSTOMER CONTACT CENTER.
IN E-MAIL, SMS MESSAGING, TEXT, AND OTHER ELECTRONIC MESSAGES BETWEEN YOU AND THIS WEBSITE AND/OR OUR CUSTOMER CONTACT.
WHEN YOU INTERACT WITH OUR ADVERTISING AND APPLICATIONS ON THIRD-PARTY WEBSITES AND SERVICES IF THOSE APPLICATIONS OR ADVERTISING INCLUDE LINKS TO THIS POLICY.
THROUGH THE USE OF OUR BUSINESS APPLICATIONS.

IT DOES NOT APPLY TO INFORMATION COLLECTED BY:

US OFFLINE OR THROUGH ANY OTHER MEANS, INCLUDING ON ANY OTHER WEBSITE OPERATED BY THE COMPANY OR ANY THIRD PARTY (INCLUDING OUR AFFILIATES; SUBSIDIARIES; OR
ANY THIRD PARTY (INCLUDING OUR AFFILIATES; SUBSIDIARIES), INCLUDING THROUGH ANY APPLICATION OR CONTENT (INCLUDING ADVERTISING) THAT MAY LINK TO OR BE ACCESSIBLE FROM THE WEBSITE.

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, YOUR CHOICE IS NOT TO USE OUR WEBSITE, INTERACT WITH OUR NATIONAL CUSTOMER CONTACT CENTER; OR UTILIZE OUR BUSINESS APPLICATIONS. BY ACCESSING OR USING THIS WEBSITE, INTERACTING WITH OUR NATIONAL CUSTOMER CONTACT CENTER, OR UTILIZING THE BUSINESS APPLICATIONS, YOU ACCEPT BOTH OUR TERMS AND CONDITIONS AND THIS PRIVACY POLICY AND CONSENT TO THE PRACTICES THAT IT DESCRIBES. THIS POLICY MAY CHANGE FROM TIME TO TIME. YOUR CONTINUED USE OF THIS WEBSITE, CONTINUED INTERACTIONS WITH OUR NATIONAL CUSTOMER CONTACT CENTER, OR CONTINUED UTILIZATION OF OUR BUSINESS APPLICATIONS AFTER WE MAKE CHANGES IS DEEMED TO BE ACCEPTANCE OF THOSE CHANGES, SO PLEASE CHECK THE POLICY PERIODICALLY FOR UPDATES.

IF YOU HAVE QUESTIONS ABOUT OUR PRIVACY POLICY OR WISH TO EXERCISE YOUR RIGHTS AND CHOICES, PLEASE CONTACT US AS SET FORTH IN THE SECTION ENTITLED “CONTACT US” BELOW.

INFORMATION WE COLLECT

INFORMATION YOU MANUALLY PROVIDE

WE COLLECT INFORMATION YOU PROVIDE DIRECTLY VIA THE WEBSITE, OUR NATIONAL CUSTOMER CONTACT CENTER, AND/OR OUR BUSINESS APPLICATIONS. THE INFORMATION WE COLLECT INCLUDES INFORMATION THAT IDENTIFIES, RELATES TO, DESCRIBES, IS REASONABLY CAPABLE OF BEING ASSOCIATED WITH, OR COULD REASONABLY BE LINKED, DIRECTLY, OR INDIRECTLY TO YOU. THE CATEGORIES OF INFORMATION WE COLLECT MAY INCLUDE THE FOLLOWING:

CONTACT DATA. WE COLLECT YOUR FIRST AND LAST NAME, POSTAL ADDRESS, EMAIL ADDRESS, AND TELEPHONE NUMBER.
ACCOUNT CREDENTIALS. WE COLLECT PASSWORDS AND OTHER INFORMATION FOR AUTHENTICATION AND ACCOUNT ACCESS.
PAYMENT DATA. WE COLLECT DATA NECESSARY TO PROCESS YOUR PAYMENT IF YOU MAKE A PURCHASE, INCLUDING YOUR PAYMENT INSTRUMENT NUMBER (SUCH AS A CREDIT CARD NUMBER), AND THE SECURITY CODE ASSOCIATED WITH YOUR PAYMENT INSTRUMENT.
ORDER INFORMATION. WE COLLECT INFORMATION ABOUT YOUR ORDERS AND THE PRODUCTS AND SERVICES YOU CHOOSE.
PROFILE DATA. WE MAY COLLECT YOUR INTERESTS, FAVORITES, AND PREFERENCES.
CONTENT. WE COLLECT THE CONTENT OF MESSAGES YOU SEND TO US, SUCH AS FEEDBACK AND PRODUCT REVIEWS YOU MAY WRITE, OR QUESTIONS AND INFORMATION YOU PROVIDE TO CUSTOMER SUPPORT.
APPLICANT DATA. WE COLLECT DATA AS NECESSARY TO CONSIDER YOU FOR A JOB OPENING OR FRANCHISE OPPORTUNITY IF YOU SUBMIT AN APPLICATION TO US, INCLUDING YOUR EMPLOYMENT AND EDUCATION HISTORY, TRANSCRIPT, WRITING SAMPLES, AND REFERENCES.

WE COLLECT INFORMATION YOU PROVIDE AT VARIOUS POINTS THROUGHOUT YOUR INTERACTIONS WITH US, SUCH AS THE FOLLOWING:

ACCOUNT REGISTRATION. TO REGISTER AN ACCOUNT WITH CARPET CLEANING DOCTOR FABRIC, YOU WILL BE REQUIRED TO FILL OUT A REGISTRATION FORM ON THE WEBSITE. THIS FORM REQUIRES YOU TO PROVIDE YOUR CONTACT DATA AND ACCOUNT CREDENTIALS. YOU MAY ALSO PROVIDE ADDITIONAL PROFILE DATA TO HELP SPEED UP AND FACILITATE YOUR FUTURE ORDERS.
ONLINE ORDERS. YOU CAN PLACE AN ONLINE ORDER THROUGH YOUR REGISTERED ACCOUNT OR AS A GUEST. IF YOU PLACE AN ONLINE ORDER, YOU WILL NEED TO PROVIDE YOUR FIRST NAME AND LAST NAME, EMAIL ADDRESS, TELEPHONE NUMBER, SERVICE OR DELIVERY ADDRESS, AND ORDER INFORMATION. IF YOU PAY ONLINE, YOU WILL ALSO NEED TO PROVIDE YOUR PAYMENT DATA.
OTHER TRANSACTIONS. WE MAY OFFER YOU OTHER OPPORTUNITIES TO TRANSACT WITH US THROUGH THE WEBSITE, OUR CUSTOMER CONTACT CENTER AND/OR OUR BUSINESS APPLICATIONS. IF YOU CONDUCT TRANSACTIONS THROUGH THE WEBSITE OR OUR CUSTOMER CONTACT CENTER, WE WILL COLLECT THE INFORMATION YOU PROVIDE DIRECTLY ABOUT THE TRANSACTIONS YOU ENGAGE IN WHILE ON THE WEBSITE OR OUR NATIONAL CUSTOMER CONTACT CENTER (INCLUDING ANY DATA GATHERED THROUGH THE WEBSITE AND WHEN YOU COMMUNICATE WITH US THROUGH OUR CUSTOMER CONTACT CENTER). THIS INFORMATION MAY INCLUDE PAYMENT AND BILLING INFORMATION AS WELL AS THE NATURE, QUANTITY, AND PRICE OF THE GOODS OR SERVICES YOU EXCHANGE, AUDIO RECORDING AND/OR TRANSCRIPTS OF YOUR COMMUNICATIONS WITH OUR CUSTOMER CONTACT CENTER, AND THE INDIVIDUALS OR ENTITIES WITH WHOM YOU COMMUNICATE OR TRANSACT BUSINESS.
EMAIL AND OTHER VOLUNTARY COMMUNICATIONS. YOU MAY ALSO CHOOSE TO COMMUNICATE WITH US THROUGH EMAIL, OUR WEBSITE, OUR NATIONAL CUSTOMER CONTACT CENTER, OR THROUGH OTHER MEANS. SUCH COMMUNICATIONS MAY BE IN CONNECTION WITH OUR CUSTOMER SERVICE EFFORTS, YOUR QUESTIONS, OR FOR OTHER PURPOSES. WE COLLECT THE INFORMATION IN THESE COMMUNICATIONS, AND SUCH INFORMATION MAY INCLUDE INFORMATION THAT PERSONALLY IDENTIFIES YOU.

YOU MAY CHOOSE TO VOLUNTARILY DISCLOSE OTHER INFORMATION WHEN USING OUR WEBSITE OR INTERACTING WITH OUR NATIONAL CUSTOMER CONTACT CENTER THAT WE DO NOT REQUEST, AND, IN SUCH INSTANCES, YOU ARE SOLELY RESPONSIBLE FOR SUCH INFORMATION.

HOW WE USE YOUR INFORMATION

CARPET CLEANING DOCTOR FABRIC COLLECTS AND USES INFORMATION FOR BUSINESS AND COMMERCIAL PURPOSES IN ACCORDANCE WITH THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. OUR BUSINESS PURPOSES FOR COLLECTING AND USING INFORMATION MAY INCLUDE THE FOLLOWING:

TO FULFILL OR MEET THE REASON YOU PROVIDED THE INFORMATION. FOR EXAMPLE, IF YOU SHARE YOUR NAME AND CONTACT INFORMATION TO REQUEST A PRICE QUOTE OR ASK A QUESTION ABOUT OUR PRODUCTS OR SERVICES, WE WILL USE THAT PERSONAL INFORMATION TO RESPOND TO YOUR INQUIRY. IF YOU PROVIDE YOUR PERSONAL INFORMATION TO PURCHASE A PRODUCT OR SERVICE, WE WILL USE THAT INFORMATION TO PROCESS YOUR PAYMENT AND FACILITATE SCHEDULING AND DELIVERY. WE MAY ALSO SAVE YOUR INFORMATION TO FACILITATE NEW PRODUCT ORDERS OR PROCESS RETURN SERVICE VISITS.
OPERATING AND MANAGING OUR WEBSITE, OUR NATIONAL CUSTOMER CONTACT CENTER, AND BUSINESS APPLICATIONS SUCH AS PROVIDING YOU WITH PRODUCTS, SERVICES, AND PROMOTIONS, OPENING, MAINTAINING, ADMINISTERING, AND SERVICING USERS’ ACCOUNTS;
PERFORMING SERVICES REQUESTED BY YOU, SUCH AS RESPONDING TO YOUR COMMENTS AND REQUESTS, PROCESSING, SERVICING OR ENFORCING TRANSACTIONS, AND SENDING RELATED COMMUNICATIONS;
MAINTAINING THE SECURITY AND INTEGRITY OF OUR SYSTEMS, AND PREVENTING AND ADDRESSING FRAUD, UNLAWFUL ACCESS, AND BREACH OF OUR POLICIES AND TERMS;
SENDING YOU TECHNICAL NOTICES, UPDATES, SECURITY ALERTS, INFORMATION ABOUT OUR POLICY CHANGES, AND ADMINISTRATIVE MESSAGES;
ANALYZING TRENDS AND USAGE, SUCH AS THE EFFICIENCY OF DELIVERIES AND STORE OPERATIONS;
HELPING TO ESTABLISH AND VERIFY THE IDENTITY OF USERS;
IMPROVING OUR WEBSITE, CUSTOMER CONTACT CENTER, BUSINESS APPLICATIONS, STORES, ADVERTISEMENTS, PRODUCTS, PROMOTIONS AND SERVICES;
SENDING YOU PROMOTIONAL NEWSLETTERS, OFFERS, ADVERTISEMENTS AND MARKETING COMMUNICATIONS, AND OTHER INFORMATION ABOUT CARPET CLEANING DOCTOR FABRIC LLC;
SENDING AND SERVING YOU ADVERTISING; AND
FULFILLING ANY OTHER BUSINESS OR COMMERCIAL PURPOSES AT YOUR DIRECTION OR WITH YOUR CONSENT.

NOTWITHSTANDING THE ABOVE, WE MAY USE INFORMATION THAT DOES NOT IDENTIFY YOU (INCLUDING AGGREGATE INFORMATION OR INFORMATION THAT HAS BEEN DE-IDENTIFIED) WITHOUT OBLIGATION TO YOU EXCEPT AS PROHIBITED BY APPLICABLE LAW. FOR INFORMATION ON YOUR RIGHTS AND CHOICES REGARDING HOW WE USE YOUR INFORMATION, PLEASE SEE THE SECTION ENTITLED “YOUR RIGHTS AND CHOICES” BELOW.

WE WILL NOT COLLECT ADDITIONAL CATEGORIES OF PERSONAL INFORMATION OR USE THE PERSONAL INFORMATION WE